Welcome to XP Production (referred to as “we”, “us”, or “our”). These Terms & Conditions govern your use of our website: https://xpproduction.com/ and the engagement of digital services offered on our platform. By accessing or using our website and engaging our digital services, you agree to be bound by these Terms & Conditions.
Digital Services: XP Production offers digital services including but not limited to 3D explainer videos, shorts video ads, 3D kids animations, 3D characteristic ads, product characters, product animations, brand characters, and any other digital services offered by XP Production.
Service Engagement: Upon engagement of our digital services, we agree to provide the specified service(s) to you in accordance with the terms outlined in our communication and/or agreement. You agree to provide any necessary information, materials, or feedback required for the completion of the service(s) in a timely manner.
Payment: Payment for our digital services is processed securely through our website’s payment gateway or through third-party platforms such as Fiverr or Upwork. The payment amount and terms will be specified in our communication and/or agreement prior to the commencement of the service(s).
Delivery: Upon completion of the agreed-upon service(s), we will deliver the final deliverables to you via the agreed-upon method, which may include email, file transfer, or through the platform where the service was engaged (e.g., Fiverr, Upwork).
Revisions: We strive for customer satisfaction and are committed to providing revisions to the deliverables as necessary to meet your requirements and specifications. The number of revisions included in the service package will be specified in our communication and/or agreement. Additional revisions may be subject to an additional fee.
Intellectual Property: All digital services provided by XP Production, including but not limited to the final deliverables, are the intellectual property of XP Production and/or its content creators and are protected by international copyright laws. Upon receipt of full payment, you will be granted a non-exclusive, non-transferable license to use the deliverables for your intended purpose(s) as specified in our communication and/or agreement.
Confidentiality: We respect the confidentiality of your information and will not disclose any confidential or proprietary information provided by you for the purpose of engaging our digital services. Likewise, you agree not to disclose any confidential information pertaining to XP Production without our prior written consent.
Disclaimer: XP Production makes no warranties, expressed or implied, regarding the suitability, reliability, or accuracy of the digital services provided. We shall not be liable for any damages arising from the use or inability to use our digital services, including but not limited to direct, indirect, incidental, consequential, or punitive damages.
By engaging our digital services, you acknowledge that you have read, understood, and agreed to these Terms & Conditions. If you have any questions or concerns, please contact us at hello@xpproduction.com.
