Refund Policy

At XP Production (referred to as “we”, “us”, or “our”), we strive to provide high-quality digital services to our clients. We understand that there may be circumstances where a refund is requested. This Refund Policy outlines our procedures regarding refunds for digital services provided by XP Production.

1. Refund Eligibility: Refunds may be issued under the following circumstances:

• The service(s) provided by XP Production were not delivered as described or agreed upon.
• The final deliverables do not meet the specifications outlined in our communication and/or agreement.
• The service(s) provided by XP Production were not completed within the agreed-upon timeframe, unless otherwise specified and agreed upon by both parties.
• The client has a reasonable and justifiable reason for requesting a refund, as determined by XP Production.

2. Refund Procedure: If you believe you are eligible for a refund based on the criteria outlined above, please contact us at hello@xpproduction.com with details of your request, including:

• Your name, order ID and contact information.
• Details of the service(s) for which you are requesting a refund.
• The reason for your refund request, including any supporting documentation or evidence.

3. Evaluation: Once we receive your refund request, we will evaluate it based on the eligibility criteria outlined in this Refund Policy. We may request additional information or clarification from you to assist in our evaluation process.

4. Refund Decision: We will notify you of our decision regarding your refund request within a reasonable timeframe. If your refund request is approved, we will initiate the refund process using the original method of payment, unless otherwise agreed upon.

5. Refund Amount: The amount of the refund may vary depending on the circumstances of the request. In some cases, a full refund may be issued, while in others, a partial refund may be provided based on the extent of the services rendered.

6. Refund Processing Time: Refunds will be processed within 07 days of approval. Please note that it may take additional time for the refunded amount to reflect in your account, depending on your financial institution.

7. Non-Refundable Fees: Please note that certain fees, such as transaction fees or processing fees, may be non-refundable and will be deducted from the refunded amount, if applicable.

8. Contact Us: If you have any questions or concerns regarding our Refund Policy, please contact us at hello@xpproduction.com. We are here to assist you and ensure a satisfactory resolution to your concerns.

By engaging our digital services, you acknowledge that you have read, understood, and agreed to our Refund Policy. This Refund Policy is subject to change without prior notice. Please check this page periodically for any updates or revisions.